BPO:Grow Bigger

India's BPO success story continued full throttle in the year 2006-2007. The county’s third-party BPO exports grew 47 per cent during the fiscal to record revenues of $4.6 billion (Rs 20,890 crore), according to the Dataquest annual survey of the Indian IT & BPO industry. Of this, the Top 20 companies in Dataquest's BPO list contributed $3.57 billion (Rs 16,094 crore), nearly three-fourth, to the total BPO exports.

While Genpact with BPO revenues of Rs 2,220 crore held on to its no. 1 position, there were some changes in the subsequent ranks, with Transworks, IBM Daksh, TCS BPO and Cambridge Solutions taking up as the next four positions, with revenues of Rs 1,510 crore, Rs 1,260 crore, Rs 1,107 crore and Rs 1,000 crore respectively.

The next five slots were taken up by WNS Global Services (Rs 990 crore), Wipro BPO Rs (935 crore), Convergys India (Rs 890 crore), Firstsource (Rs 809 crore) and HCL BPO (Rs 746 crore). Interestingly, all the Top 10 Dataquest BPO companies are either listed companies or a division/subsidiary of a large group. Among the next 10 players, however, five are privately-held companies.


The Top 20 BPO companies added 57,784 new employees during the year and employed 216,967 people at the end of financial year 2006-07. The top 13 BPO players have grown by 67.4 per cent while the next seven have grown by 27.5 per cent.