Saturday, May 7
Friday, April 22
Wednesday, August 25
Nasscom president Som Mittal said, “There has been a 6-fold increase in direct employment. The number of direct employees in 2001 was around 4.3 lakh and now it has zoomed up to 23 lakh in 2010.” Mr Mittal, who was in Chennai for the Nasscom HR summit 2010, added, “The contribution of the private sector in this regard has seen a 3-fold increase. It has grown from 5% in 2001 to 15% in 2005-06.”
By 2020, the industry expects to have around 5 million women employees on its rolls. Currently, the industry has around 37% women employees and around 26% of the female employees are chief wage earners.
Mr Mittal also stressed the need for adopting best practices in the IT-BPO industry and wanted companies to follow rules like ethical hiring, insisting on relieving letters, campus hiring in eighth semester, support reference checks and mandate background checks for all employees.
“This would help the company and employer. It would ensure that the employee serves his/her notice period correctly with the previous employer,” he said. The industry is also looking at discouraging frequent job-hoppers in less than 6 months. “There are some employees who join an organisation undergo the soft skills and product training and quit. They then go and join another company and do the same. This practice should be strictly discouraged,” Mr Mittal pointed out.
In the coming decade, the industry would witness multi-cultural workforce with 15-20% foreign origin. “Employers would look for talent pool with multiple, specialised domain expertise. They would look for talent with value add capability through innovation and analytics,” he said.
Tuesday, August 24
Business process outsourcing firms IBM Daksh, 24/7 Customer and Essar Group’s Aegis are eyeing an outsourcing deal worth $500 million (around Rs 2,330 crore) in West Asia and Africa.
The deal from a leading telecom player in West Asia and Africa will cover the firms entire BPO lifecycle, including managing its call centre, billing process, auditing and training, among others
When contacted, an IBM spokesperson refused to comment on the issue. “We do not comment on market speculations,” said a spokesperson from Aegis.
The deal is expected to be finalised by the end of this month and will be one of the largest in the telecom sector in recent times. While the telecom segment has bore the brunt of the recession, analysts are of the view that they have been big IT spenders and will continue to be so.
“If you look at the Middle East and African telecom players, very few have opted for outsourcing their non-core activity. Besides, IT spends among the telecom players will continue to grow in the coming years. Moreover, if you look at the revenue growth of some of the leading global players, it was hardly impacted during the slowdown, especially in the consumer market segment,” said Alok Shende, principal analyst, Ascentius Consulting.
After banking financial services and insurance (BFSI), telecom along with Hi-Tech is the second largest vertical for Indian IT/ITeS players, accounting for 22 per cent of BPO exports in FY2010, said the Nasscom Strategic review 2010.
Last year, despite the industry being laggard in its growth, the total contract value from the telecom (including media) sector touched $7 billion in the second half of 2009 — an increase of 23 per cent from $5.7 billion in the first half of 2009.
Tuesday, April 21
Gartner expects the growth momentum to continue and the share of Indian vendors to nearly double by 2010. In 2002, there were few Indiacentric vendors in the top-150 worldwide providers but by the end of 2008, the top-20 Indiacentric BPO providers accounted for $4 billion in revenue, representing 5% of the $80-billion revenue of the top-150 BPO vendors.
“Indian BPO providers are swiftly evolving to balance exposure to vertical industries, currency and legislation issues,” said Mr Arup Roy, senior research analyst at Gartner. Their strategies include investing in onshore and nearshore delivery, and pioneering in analytics or KPO.
Indian BPO providers have met with success servicing English-speaking requirements from North America and the UK. North America has been the most successful sales location for Indian BPO providers, where the top-20 India-centric BPO providers generate about $2.2 billion in revenue. Western Europe showed strong growth, mostly in the UK, and accounted for $1.4 billion in revenue for the top-20 Indian BPO providers in 2008. The verticals where Indian BPO providers had more success are telecom, manufacturing, insurance and banking.
Indian BPO company Genpact is ranked number one among the top five India-Centric BPO providers with worldwide BPO revenue of $833 million for 2008 followed by Aditya Birla Minacs with $392 million.
Although there are still no Indian vendors in the top-20 global BPO players, half of the top-20 India-based BPO providers now operate local US and European sales and delivery centres.
Monday, April 13
Logica provides consulting, outsourcing solutions and services and blended delivery services across many industry verticals. In India, it provides support services like infrastructure management, BPO services and financial accounting outsourcing.
It employs 5,700 people and plans to ramp it up to 8,000 by the end of this year. The Chennai centre has about 900 employees. Gupte said.
Wednesday, April 8
The company’s centres in Pune, Bangalore and Philippines offer loan origination, servicing and collection services. “For 37 years, we have been dedicated to help America’s students enhance their lives through an investment in higher education,” Albert L. Lord, chief executive of Sallie Mae said in a statement. “The current economic environment has caused our communities to struggle with job losses. They need jobs, and we will put 2,000 of them into US facilities as soon as we possibly can.” Sallie Mae expects to hire these employees over the next 18 months.
SALLIE MAE WITHDRAWS
Obama said he can save $4 billion by making loans directly to students, ending subsidies to middlemen like Sallie Mae and leaving them to survive on higher-cost private loans
Offers Democrats what they want:
Jobs in their districts
ALBERT LORD, Chief Executive, Sallie Mae
Sallie Mae to fire its contract workers in India and Philippines and ship 2,000 jobs back to several US sites
The move will cost Sallie Mae $35 million a year, compared with hiring contractors in Asia US cos trying new model
ACCORDING to the US department of labor, unemployment rate during Dec 2008 rose from 6.8-7.2% with two million workers losing their jobs between Sept and December. Apart from Sallie Mae, many outsourcing services providers are attempting to offer a compelling alternative to customers seeking to offshore jobs to cheaper locations including India, where a software project can be delivered at almost half the US costs.
For instance, smaller US firms such as Rural America Onshore Sourcing and Xpanxion are attempting to build a sustainable rural outsourcing model in the US at a time when offshore locations like India are facing a backlash and unemployment rates have touched an all-time high.
Xpanxion, an Atlantaheadquartered software firm, which shifted its software testing work from Pune to Nebraska a few years ago is among a handful of such firms seeking to create a more comfortable and cost-effective alternative to offshore outsourcing. Customers such as NCR, Coca-Cola and Goldleaf Financial Solutions are outsourcing software projects to Xpanxion. At a time when political lobbyists such as Senator Chuck Grassley are leading a campaign against offshore outsourcing by American firms, some customers might prefer to outsource smaller projects to local providers and avoid being seen as supporting the outsourcing of US jobs.
However, Indian offshore companies say such initiatives are yet to become mainstream, and that many medium-sized to large customers continue to send more projects to India. “Sallie Mae’s move seems more like a nationalist initiative, and not something to be worried about as many customers still want to bring down their operational costs by outsourcing to India,” a senior executive at a top Indian tech firm told ET on conditions of anonymity.