Infosys BPO restructures procurement business
BANGALORE: Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that the company has reorganized its procurement business to provide end-to-end solutions across the entire ‘Source-to-Pay’ cycle to address the changes in the global sourcing and procurement industry and differentiate itself vis-à-vis competition.
The reorganization, which came into effect on August 1, will help the company enhance its portfolio of offerings and will emphasize Infosys’s transformational capabilities, said a press release. The restructuring will also help broaden its service offerings and customer base.
Traditional BPO services for procurement have been based on cost arbitrage which focuses on a ‘procure to pay’ cycle model, according to the release.
As client organizations move up the maturity model of their procurement functions, they have seen a need to go beyond the outsourcing of ‘tactical sourcing’ to outsourcing of a more critical ’strategic sourcing’.
This includes greater visibility to spend management and providing of category specific sourcing expertise, increasing both efficiency as well as effectiveness of the outsourced procurement process.
The services under the new practice comprise e-procurement, Supplier Management, Contract Management, Strategic Sourcing and Spend Management.
Commenting on the advantages of restructuring, Ravi Panchanadan, head, S&P, Infosys BPO said, “With the dynamic changes occurring in the procurement market, there is a need to realign to create a model that can meet the new challenges of our strategic direction, increased customer expectations and higher levels of competition.”
Infosys BPO has also launched a Sourcing and Procurement Academy that would train the employees on the latest global practices and requirements to service clients under the new offerings.