Convergys has acquired Intervoice, a company deals in the software-based interactive voice response, contact centre, and mobile messaging technology and applications markets, for $335 million. By integrating Intervoice’s complementary speech automation, Web self-care, and mobile applications, Convergys will be able to offer an array of automated and live agent services.
“This acquisition is part of our plan to be the market leader in Relationship Management solutions,” said Dave Dougherty, president and chief executive officer, Convergys. “We believe acquiring Intervoice allows us to compete more effectively as a single-source provider and enables us to grow our revenues and our earnings.”
Convergys expects the acquisition to be accretive beginning in 2009 on a non-GAAP basis, excluding amortisation and one time costs.
Convergys expects the transaction to close in the third quarter of 2008.Following the close of the transaction, Intervoice results will be included in the results of Convergys’ customer management segment.