The Actuarial Process Outsourcing (APO) industry in India is expected to ramp up 100% by the end of 2008. As opposed to tactical outsourcing, the APO is highly knowledge intensive work involving valuations and analytical work and is, therefore, not largely driven by the volume of people. Sanjiv Kapur, Senior Vice President and Head, BPO, Patni, says, 'Actuarial services is a key business focus area for us and we plan to ramp up our actuarial practice by 100% by end of this year.
I see huge potential and growth in this business over the next three to four years. Currently, the US and Europe are the major target geographies for us." Various sources of market research predict the KPO industry to be worth anywhere between $ 10 billion to $ 17 billion by the year 2010, he adds. Mohit Thukral, senior vice-president and business leader, Genpact, says, "The industry is growing at a fast pace and we see a healthy pipeline coming three to four years down the line. We are expecting a 100% growth in the coming year."
Milan Sheth, partner-outsourcing advisory, Ernst & Young, says, "Given the scale of work we have in India, a 100% ramp up of the business is a healthy sign. Though Europe and UK have used Indian outsourcing services, we have not seen much of high end work coming from the US in this vertical, since American clients are a bit conservative and their processes are quite disintegrated."