Thursday, March 27
Make My trip to outsource to IBM Daksh
In a multi-million dollar contract, Travel portal Makemytrip.com is all set to outsource it’s entire contact centre operations to IBM Daksh. As part of the deal, which will be spread over five years, IBM Daksh will takeover about 400-500 employees from MakeMyTrip.com on its rolls, industry sources said. When contacted by ET, both IBM and MakeMyTrip declined to comment. The IBM Daksh employees will perform travel-related BPO work for MakeMyTrip.com such as offering airline tickets, hotel reservations, car rentals, travel packages and holidays in India as well as in the UK, US, and Australia. It’s a first such deal by a travel portal in India. Other major travel portal offering airline tickets and travel booking are Indiatimes Travel, Cleartrip and Yatra.com. Launched in September 2005, MakeMyTrip was funded by Helion Venture Partners, headed by Sanjiv Aggarwal who incidentally started Daksh and later sold to IBM for approximately $170 million in April 2004. The travel company is targetting NRI population settled in the US, UK and Australia.