MUMBAI: Silverline Technologies has acquired Omega Direct Response, a global provider of customer interaction and management services. In the last 10 years, Omega Direct has successfully delivered over 68,251,221 customer interactions with an employee base of over 850 personnel, globally. Omega Direct designs and implements a wide spectrum of call center initiatives ranging from inbound customer care, sales and help desk to outbound services along with in-language services in English Spanish, French, Mandarin, Cantonese, Hindi and other languages. Omega Direct has plans to establish a facility at Gandhinagar and Chennai, India leveraging which it aims to be able to provide extend its far-shore support to its global client and new service support to the other customers wishing to explore new service delivery options. "This acquisition puts Silverline to be a contender in the service management space and well positions itself well to realise its fiscal 2008 goals of becoming a leading player of technology-enabled service management solutions, globally," said Ravi Subramanian, chairman of Silverline Technologies.