Infy BPO eyes more revenues from back-office products

INDIA’S second biggest software exporter Infosys Technologies aims to increase its revenues from platform-based back-office solutions from around 2-3% currently to almost 10% of its total revenues over next three years, as the company seeks to grow its revenues without hiring more professionals. With around 17,000 professionals in Infosys’ BPO division, the company wants to pursue a non-linear model of growth by serving different customers using the same platform.
“Platform-based BPO services has widened its scope with increasing number of clients interested in this service,” said Anantha Radhakrishnan, VP and head strategic platforms, key solutions and alliances, Infosys BPO.
Infosys BPO has four such platforms — hire to retire, source to pay, order to cash and newspaper in a box. Mr Radhakrishnan added that customers are increasingly seeking to outsource their entire back-office needs, and a platformbased approach can help address the potential in a better fashion. Under platform-based model, payments are made based on the outcome of service, and costs are shared by vendors and customers. For now, Infosys BPO will be focusing on the verticals of financial services industry, manufacturing, energy and utilities, consumer packaged goods, food distribution companies for this service. “Early wins have been in the human resource outsourcing segment,” said Mr Radhakrishnan.